RETURN POLICY
We hope you love your purchase! In the event that it does not work for you, please call or email us as soon as possible to initiate the return process. Returns must be received in new condition. All tags must be attached and garments must not show signs of wear. Shoes must be returned in their original shoe box. Merchandise must still have tags attached and be unworn, Clothing that smells of cigarette smoke, laundry detergent, or has visible wear from being worn will not be accepted. No Exceptions. Please note that we offer refunds in the form of store credit so that you can find something else you love! WE DO NOT OFFER REFUNDS TO THE ORIGINAL FORM OF PAYMENT.
Our return policy allows us to continue bringing in new inventory so that we always have the newest styles for you to shop! Qualifying clothing returns are welcomed for store credit within 14 days from date of purchase. WE DO NOT OFFER REFUNDS.
Store credit will be issued in the form of an emailed gift card within 3 days of the receipt of the return.
Non-returnable items include: All Clearance Sale items, Flash Sale items, Final Sale items, Jewelry, Swimwear, Intimates, Hats, Scarves, Sunglasses, Handbags, All Home Goods, Gifts, and Accessories.
SHIPPING
We offer $7 flat rate shipping on all orders with pre-tax totals under $100. We offer free shipping on all orders with pre-tax totals over $100.
We ship via USPS, UPS, and FedEx. Orders take 1-5 business days to be processed for shipment. Shipping times varies by region, but orders typically take 3-5 business days to arrive once shipped. Tracking information is sent via email as soon as a tracking number is generated.
We do not currently ship internationally.
We are also happy to offer free in-store pickup!
If you have questions or need help placing an online order, we are happy to help! Please reach out via email: hello@thesweetwatercompany.com. We're here to help!